Writing

Driving Customer Experience with Gatsby.js

OCT 8, 2019

For most websites that aren’t full blown web apps, static websites that are enriched with dynamic content and come from various APIs are a great approach.

Consumer Communication is Conversational

OCT 31, 2018

Conversational commerce has changed how customers interact with brands by allowing them to connect at any time, any day of the week, from wherever they are.

Startup Studio Basics

OCT 25, 2018

A startup studio, also referred to as a venture builder or startup factory, is basically a startup that attempts to build multiple startup in parallel.

Why North America Needs a New Messaging Ecosystem

SEP 7, 2017

Text messaging today is over-complicated and unable to meet evolving demands.

Four Things We Know About WeChat

AUG 29, 2017

It’s no secret that WeChat has been dominating the messaging app space in China. By the end of 2016, WeChat reported 889.3 million monthly active users (MAUs), a figure that puts the service — if not in the same league — at least in the same ballpark as global giant Facebook.

Cross-Border Ecommerce 2017: A Country-by-Country Look at Consumer Behavior and Trends

APR 29, 2017

How and why shoppers in markets in Asia-Pacific, Europe, Latin America and North America buy on foreign ecommerce sites.

Rescue.io: A Chatbot Solution for Emergency Situations

APR 29, 2017

Most people rarely prepare for emergencies.There are many emergency situations, like an active shooter situation, where it isn’t safe to make a phone call. Rescue lets you tap a few buttons and alert your family and friends, without alerting others nearby you.

A Social Experiment: Reaching the Homeless Through Text

APR 29, 2017

First, let me state a few things about the factors that have shaped my perspective around the topic of homelessness. Being self aware is important to me to for productive communication and learning, so I feel it’s important to stay aware and very open here.

Messaging is Still the Fastest-growing online behavior within the Social Landscape

APR 28, 2017

Messaging will add 1.1 Billion new users by 2018. Clear leaders are emerging in the messaging landscape; Facebook Messenger and WhatsApp are global, others dominate locally.

Messaging as a Service: Bridging the Gap Between your Online and Offline Life

APR 24, 2017

The smartphone experience is outgrowing apps. In fact, it’s outgrowing smartphones.This is what consumers look like in 2017...

Messaging as a Service: Bridging the Gap Between Your Online and Offline Life

APR 7, 2017

The smartphone experience is outgrowing apps. In fact, it’s outgrowing smartphones. The challenge is connecting our online and offline selves outside of the app ecosystem.

Meet CleggBot

JUN 9 2016

People have become intrigued by the idea of creating digital “chatbot” versions of themselves. Everyone meet CleggBot.

Artificial Intelligence Bots Are On the Brink of Something Big

APR 16, 2016

It’s a familiar voice we all know far too well. “If you know the extension of the person you would like to reach, you may dial it at any time. Press 0 to speak with a representative. For all other callers, please listen to the following options: for account information press 1, for questions about a product you purchased press 2, for…”